Privacy & cookies

Last updated: 11 November 2026

Who is responsible for your information?

G Cycles is the trading name of Gary Dougan, a sole trader and the data controller. Our workshop and contact address is The White House, 1641 Maryhill Road, Glasgow G20 0DZ. For privacy questions or requests, email gary@gcycles.co.uk or call 07482 274603.

Enquiries and booking requests

We collect the details you give us when you contact the workshop: your name, email address, phone number, bike details, description of the work needed and any preferred drop-off date or reply method. You can also choose to upload bike photos. Please avoid including people or unrelated personal information in photos. We need the required form details to assess and respond to your request. Gary reviews booking requests; they are not accepted by an automated decision.

We use this information to answer enquiries, assess requests, arrange work, agree costs and contact you about your bike. Our lawful basis is taking steps you ask for before a contract and performing our contract with you. We keep relevant financial information to meet legal obligations. Necessary administration, website security and spam prevention rely on our legitimate interests in running and protecting the business. Optional cookie-based analytics rely on consent.

Website, email and service providers

Squarespace hosts this website and processes booking submissions. Notifications are sent to our Google-hosted business email account. Submissions can remain in both Squarespace and email until removed. Authorised workshop staff and website administrators may access information where needed to handle your request or support the website. Relevant records may also be shared with professional advisers or authorities where necessary for accounting, a legal obligation or a dispute.

Our booking form uses Google reCAPTCHA to help prevent spam. It analyses technical signals such as device, browser and interaction information. See Google’s reCAPTCHA information.

These providers may process information outside the UK, including in the United States. Their published transfer arrangements include the UK Extension to the Data Privacy Framework and standard contractual safeguards where applicable. Details are available in Squarespace’s data-processing information and Google’s transfer information. Contact Gary if you need further information or a copy of the relevant safeguards.

How long information is kept

Our policy is to review general or unsuccessful enquiries for deletion or anonymisation 12 months after the last meaningful contact. We review bike photos 90 days after the job or enquiry is resolved and remove those no longer needed. Information may be kept longer where reasonably needed for an active repair, warranty issue, complaint or dispute.

Relevant sole-trader tax and accounting records must be kept for at least five years after the 31 January submission deadline for the tax year concerned, or longer where an applicable HMRC requirement or unresolved matter requires it. Other repair records are retained while needed for the work, warranty or dispute concerned. Reviews cover copies in Squarespace and email; these periods do not mean records are deleted automatically.

Your rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use, or request portability. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. Contact Gary using the details above. You may also complain to the Information Commissioner’s Office.

Cookies and similar technologies

Squarespace uses cookies and similar technologies to provide website functionality, security, saved preferences and analytics. Technical information can include your IP address, browser or device information and pages visited. Essential security and preference technologies support the site; optional analytics cookies help us understand its use.

Use Accept all, Decline all or Manage cookies in the banner. Squarespace is configured to restrict non-essential cookies until you accept them. You can reopen Cookie Preferences to change your choice. Declining optional cookies does not disable necessary security tools such as reCAPTCHA.

Squarespace documents cookie-preference records such as ss_performancecookiesAllowed and ss_marketingcookiesAllowed as lasting 30 days. Optional analytics cookies ss_cid, ss_cpvisit and ss_cvr can last two years, while ss_cvisit and ss_cvt last 30 minutes. Google reCAPTCHA may set its _GRECAPTCHA security cookie; Google controls its duration. Cookies used can vary with the features you use and your choices. See Squarespace’s cookie guide and Google’s cookie information for current details. You can also manage or remove cookies through your browser settings, although blocking necessary cookies may affect the site.

External links and updates

Google directions, reviews and social-media links take you to services with their own privacy information. We will update this notice when our website or data use changes, including before opening the online shop for purchases.